Bournemouth & West Hampshire Water
establishes new business for water hygiene services

bullet  Business uses established AquaCare branding

Bournemouth & West Hampshire Water, the primary supplier of potable water to East Dorset and West Hampshire, has entered the water hygiene services market. This well-timed entry into a challenging market is in direct response to customer requests and increased awareness within government departments and commercial enterprises of the importance of managing water quality.

The new company - called AquaCare Water Hygiene Services - offers a complete portfolio of on-site services, from initial risk assessments through remediation to planned maintenance, cleaning and disinfection programmes. It will deliver this portfolio throughout the UK from a base at the water utility's Christchurch offices.

Following an on-site water system risk assessment, AquaCare Water Hygiene Services will prepare a written report containing asset registers, schematic diagrams and a prioritised action plan for achieving compliance with ACoP L8 and Water Supply (Fittings) Regulations. Importantly, it will go beyond simply reporting current system state and remediation requirements to identify key training needs for on-site personnel to ensure the client's on-going compliance.

As one of the UK's best performing water utilities, we take the responsibilities placed upon us by the Drinking Water Inspectorate seriously. This new business enables us to extend our water quality knowledge and expertise to property managers – going beyond the property boundary - to help them comply with relevant legislation and engineer out systemic problems.
Tony Cooke, Managing Director
Bournemouth & West Hampshire Water

Helping organisations comply with Health and Safety Legionella legislation, particularly the Commission's Approved Code of Practice (ACoP) L8 describing the control of Legionella bacteria in water systems, is AquaCare Water Hygiene Services’ primary objective; the company has already registered with the Legionella Control Association.

AquaCare Water Hygiene Services is a Non-Regulated Activity of Bournemouth & West Hampshire Water. The utility ranks fourth of all water companies in England and Wales in Ofwat's composite measure of service performance and achieves 99.89% performance in the Drinking Water Inspectorate's Operating Performance Index. Since 2000, Bournemouth & West Hampshire Water has been the principle component of cascal, now 100% owned by Biwater. More information is available at www.bwhwater.co.uk